iKonekt
Open di console

Di castomo family CRM and communication hub

Evri konvasashon, one ples.

One customer fit reach you eight different ways, and every one of dem expect say you go remember am. iKonekt dey keep track — so di sticky note wey dey fridge fit finally rest.

See wetin e dey do

Try am here — no account, real map data

Pick one town. Count di businesses wey dey around am.

Type one town or paste coordinates anywhere for Poland, Spain or Netherlands, choose how far you wan look, and see how many businesses di map record inside dat circle: wetin kind dem be, where dem gather, and how many no list website. Chain outlets and public offices no dey inside, and dem no name any business — na only numbers.

Radius

Ples to stat from

How e dey work

Catch every channel

Chatbot and live chat, contact and reach-me forms, di call-me widget, e-mail buttons, phone numbers, QR code wey dey printed flyer. Each one na source, and each one land inside di same inbox with where e come from recorded.

Give am one seller

Assignment dey happen as e arrive — by rule, by territory, or by rota. Nothing dey sit inside shared mailbox dey wait make person feel responsible for am, because shared mailbox no dey at all.

Work am reach di invoice

Notes, quotes, bookings and payments all hang on di same contact. When di deal close, dem raise di invoice from di record wey already hold every detail — no re-typing, no second system.

Di product, pat by pat →

Wetin iKonekt make possible

Five things wey no go be your problem again

iKonekt no be inbox wey dem bolt join CRM. Na di CRM itself, wey dem write for business wey people dey find for more than one place — and dem build am on di same platform as di rest of di castomo family.

See am by di shape of your business →

Nothing go fall enter crack

Chat wey start for eleven for night, form wey person fill for phone for bus stop, call wey nobody pick. Each one go become contact with timestamp, source and owner — automatically, before anybody look screen.

Di rule wey dey underneath na deliberate: di system no go ever send cold message, and e no go ever leave one wey nobody assign too.

Anna KowalskaChat · 23:41
  • AKAnnaYou dey do installation for weekend? I see you through the pricing page.
  • BOTAssistantSaturday, yes. I don pass dis one give Marek, wey go confirm the time for morning.
  • MWMarekGood morning Anna — Saturday 10:00 dey free. Make I hold am?

Source: chatbotOwner: Marek W.Assign am inside 0.4 s

One thread per customer, notes join

Every seller go see the whole history wey dem get with a customer across every channel wey dem don ever use — chat, form, call, e-mail, for dat order or any other one. Internal notes dey inside the same thread but dem carry private flag, so pricing thinking and coaching no go ever leak enter reply wey customer go see.

Notes dey visible to team by default. Na dat choice dey make handover possible when person sick.

Anna Kowalska4 channels
  • @E-mailSend the quote — 2 400 zł, e valid for 14 days.
  • MWNote · privateDem compare us with two rivals. No discount below 2 200.
  • ☎Call12 minutes. E accept the quote, ask for Saturday fitting.

Private notes dey stay internalTeam fit see am

Plenty brands, one install, no shared customers

iKonekt na multi-tenant from im first migration, e no come later. Database itself dey enforce the separation with row-level security on every table — no be filter inside application code wey one forgotten query fit skip.

Group wey dey run plenty companies dey run all of dem here, and no seller inside one go ever see customer of another one.

SeparationDem enforce am below the app
  • 1Row-level securityEvery table carry the tenant, and the database dey check the policy on every read and write.
  • 2Composite keysChildren reference the tenant and the parent together, so stray id no fit cross boundary.
  • 3Per-tenant limitsClaims, prompts and partner programmes dey scoped per tenant, e no dey global at all.

26 tebul dem, fos RLS942 tests

Bukin, pement and invoys on di sem rekod

Hold the slot, collect the payment, raise the invoice — no need to type the customer details the fourth time. The thread wey start as chat message go end as booked, paid and invoiced job, and every step of am still dey on the contact.

For Polish sellers, dat last step mean KSeF, wey be im own service, no be export wey you go remember to run.

Wok #2418Don close
  • ✓Dem don book amDem confam am by email, reminder don reach di night before.
  • ✓Dem don pay2 400 zł by card, inside di seller own account.
  • ✓Invoice don comotDem issue am from di contact, e ready for KSeF.

One record, from start to finish

E be part of family, no be island

iKonekt dey share di same account and platform with di rest of di castomo products. If you already dey use dash-b, castomo or clickSomo, na di same sign-in — and na di same customer record dey behind am.

Di connectors dey run both ways: clickSomo keep dia automation, FABLS keep dia publishing, and iKonekt keep di conversation.

castomodash-bcastomAPIcastomUIclickSomoFABLS

Every way wey dey enter

Eight doors, one room dey behind dem

No matter which door di customer choose, wetin go happen next na di same: one contact, with im source recorded, and one seller wey don already dey on top am.

Chatbot

E answer first, e hand over di moment di question need person.

Live chat

Di same widget, but seller dey behind am, on di same thread.

Contact forms

Di submission don turn lead di moment dem send am, no be when dem read am.

Reach-me widget

One button wey dey any page of any site inside di family.

Call-me

Di customer ask make dem call am; di request land as task wey get owner.

E-mail

Dem thread am onto di contact wey e belong to, no be inside personal mailbox.

Fon

Dem log am against di customer, with di note wey di seller write after am.

Offline & QR

Flyer, poster, referral — source code wey still dey tell you wetin work.

Di pipeline

Six stages, and di record no dey restart

Di same contact waka di whole way. Nobody dey re-type am at any boundary, because di tools no get boundary between dem — na one system.

1E landSors wey dem rekod, dem kriet kontak.
2Dem assign amSeller don own am inside di second.
3Inside di talkEvery channel for one thread.
4Wetin dem quoteNotes and price stay inside only.
5Book & pay don happenSlot don hold, reminder don go, card don enter.
6Invoice don raiseDem raise am from di record; e ready for KSeF.
0.4 sfrom when e land to when e get owner, wey dem measure on di live console
26tables wey row-level security dey force on, e no dey optional
942tests wey dey behind di tenancy rules, dem dey run am every time anything change

Gather every conversation for one place.

Open di console, connect your first channel, and give every customer wey land a seller from di very first message.

Open di console Follow us talk

Dem build am make people fit trust am

Separation wey you fit point hand give

Every CRM dey claim say dem get multi-tenancy. For here, na di database work be dat: each of di twenty-six tables carry im own tenant, dem write every policy one by one no be generate am, and pikin tables reference di tenant and dem papa as one pair — so even query wey forget di boundary no fit cross am.

Di estate around am follow di same rule. Each sibling service hold im own named token; nothing dey talk with shared credential, and request no fit run without scope.

Wetin dat one mean for real life

  • Seller go see only dem tenant customers, no be others — di application don enforce am below.
  • Internal notes carry private flag and e no go ever reach customer-facing reply.
  • Erasure na request wey di whole family go honour, no be mailbox rule.
  • The site you are reading loads scripts only from Castomo's own servers (our analytics and the chat button) and sets no cookies.

Part of something bigger

One account across di whole castomo family

iKonekt dey run on castomAPI — di same sign-in, di same wallet and di same infrastructure as every other product for di family. Connect once and di rest already know who you be.

castomo castomAPI dash-b castomUI castomFlow clickSomo FABLS castoMIND

Kwestion dem

Di ones wey good make you ask first

We must leave our current tools?

No. iKonekt na where di conversation dey live; di products around am go continue wetin dem dey do. clickSomo go keep di messaging automation, FABLS go keep di publishing, and di connectors dey run both ways.

Wetin go happen to contact wey nobody answer?

E no fit exist. Assignment dey happen when e land no be when person first reply, so contact wey nobody answer still be person own unanswered contact — na question you fit ask for Monday meeting.

We fit run plenty companies from one install?

Yes, and na so dem design am from di first migration. Di database imsef dey separate each tenant rows, so no seller for one company go ever see another company customer.

E dey available for Polish?

Polish and English, both from day one — including dis page wey you fit read po polsku.

E dey issue invoices for di Polish KSeF system?

Invoicing na im own service for di family, dem dey raise am from di contact record wey already hold di customer details. Di KSeF timetable depend on di company, so dem dey set am per tenant no be switch am on globally.

Where di data dey stay?

On EU infrastructure, alongside the rest of the castomo services. This website itself loads scripts only from Castomo's own servers, sets no cookies and serves its own fonts — enforced by the content security policy on every page, not promised in a paragraph.

“So, where we go start from?”

From talk. Our own talk.

iKonekt dey open im door to im first teams now. Tell us how your customers dey reach you today — every door, even the awkward ones — and we go tell you true true whether dis thing ready for you, and if e ready, we go give you access.

Beg for access Read di product first